Shift Supervisor  

We are seeking a skilled and enthusiastic Barista Shift Supervisor to join our team at our new Champlin Location. The Barista Shift Supervisor will play a pivotal role in providing exceptional customer service, leading a team of baristas, and ensuring the smooth operation of the coffee shop during their shifts. If you're passionate about coffee, have excellent leadership skills, and thrive in a fast-paced environment, we'd love to have you on board!

.

​

Responsibilities

• Working as a supervisor during PM/closing shifts (need to work closing shifts at least three times a week and willing to work one day on weekends)

• Provide excellent customer service by taking and preparing orders, addressing customer inquiries, and ensuring a friendly and welcoming atmosphere.

• Lead and motivate a team of baristas during your shifts, ensuring they follow established guidelines, maintain a clean workspace, and deliver top-quality beverages.

• Ensure that coffee and espresso drinks are prepared to the highest standards, maintaining the quality and consistency of our offerings.

• Train new baristas on the company's standards, recipes, and customer service protocols.

• Monitor and manage inventory levels, place orders as necessary, and track usage to minimize waste.

• Assist in creating and managing work schedules, and ensure that the coffee shop is adequately staffed during your shift

• Maintain a clean and organized coffee shop, including regular cleaning and maintenance tasks.

• Resolve customer complaints and address any issues that may arise during your shift promptly.

• Ensure that employees follow health and safety regulations, as well as the coffee shop's policies and procedures.

 

Qualifications

• Proven experience as a barista or in a similar role.

• Leadership experience and the ability to lead a team effectively.

• Excellent customer service and communication skill

• Hands-on experience with brewing equipment, and knowledge of coffee preparation techniques and beverage recipes, Experience of preparing food in a quick service restaurant is a plus

• Outstanding customer service and communication skills.

• Knowledge of sanitation regulations

• Flexibility to work various shifts, including AM/PM, weekends and holidays. (no evenings and weekends for downtown location)

 

Compensation & Benefits

• Competitive pay with tips

• Employee discounts

• Training and development programs

• Paid break time 

• Paid vacation time after meeting certain criteria

• Annual bonus

• Promotion opportunities

​

​